Privacy Policies

Privacy Policy

Last Updated: 26/9/23

This Privacy Policy ("Policy") outlines how Ranchak Camper Sdn Bhd ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our online campsite booking platform ("Platform") in Malaysia. Your privacy is important to us, and we are committed to safeguarding your personal information. By accessing or using our Platform, you consent to the practices described in this Policy.

1. Information We Collect:

We may collect the following types of information:

1.1 Personal Information:

  • Contact information (e.g., name, email address, phone number).
  • Demographic information (e.g., age, gender, location).
  • Payment information (e.g., credit card details).
  • Booking and reservation details.

1.2 Usage Information:

  • Information about your interactions with our Platform.
  • Device and browser information (e.g., IP address, device type, browser type).

1.3 Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies to collect information about your online activities. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

We may use your information for the following purposes:

2.1 Booking and Reservation:

To facilitate campsite bookings, process payments, and provide you with booking confirmations.

2.2 Customer Support:

To respond to your inquiries, provide customer support, and address your requests.

2.3 Communication:

To send you updates, alerts, and promotional messages related to our Platform and services.

2.4 Analytics:

To analyze how our Platform is used, improve user experience, and enhance our services.

2.5 Legal Compliance:

To comply with legal obligations and enforce our Terms and Conditions.

3. Information Sharing:

We may share your information with the following parties:

  • Campsite owners or operators for booking and reservation purposes.
  • Payment processors for processing payments.
  • Service providers who assist us in delivering our services (e.g., IT support, marketing).
  • Legal authorities when required to comply with applicable laws and regulations.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Your Privacy Choices:

You can make the following privacy choices:

5.1 Access and Correction:

You can access and update your personal information by logging into your account or contacting us.

5.2 Opt-Out:

You can opt-out of receiving promotional emails by following the instructions in the emails.

5.3 Do Not Track:

Our Platform does not respond to Do Not Track signals from your browser.

6. Third-Party Links:

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

7. Children's Privacy:

Our Platform is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe we have collected personal information about a child, please contact us, and we will take steps to delete the information.

8. Changes to this Privacy Policy:

We may update this Policy from time to time. The updated Policy will be posted on our Platform, and the date of the latest revision will be indicated at the beginning of the Policy.

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at .

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.