FAQs

1. GETTING STARTED

Q: What is Booktapak? A: Think of us as the "Airbnb for the Outdoors" in Malaysia. We are a digital booking platform that connects you with over 55+ verified campsites, glamping spots, campervan rentals, and outdoor activities across the country.

Q: Do I need to book in advance? A: Yes, highly recommended. Camping is very popular among locals, especially on weekends and public holidays. We suggest booking at least 1-2 weeks in advance via Booktapak.com to secure your spot.

Q: I don’t have a tent or sleeping bag. Can I still camp? A: Absolutely! You don’t need to fly with heavy gear.

• Option A (Glamping): Book a "Glamping" site. These come with beds, electricity, and sometimes even air-conditioning. Just bring your clothes!
• Option B (Rent Gear): If you want the raw camping experience, you can rent a full set of camping gear (tents, chairs, stoves) through our partner ANBOT directly on our platform.
  • 👉 Rent Gear Here

2. TRANSPORT & LOCATION

Q: How do I get to the campsites? A: Most campsites are in nature areas (1-2 hours from major cities like Kuala Lumpur).

• Best Option: Rent a car or a Campervan.
• Alternative: You can take a Grab (e-hailing app) to many sites in Janda Baik or Hulu Yam, but arranging a ride back can sometimes be tricky. We recommend pre-arranging transport or renting a vehicle.

Q: Can I sleep in a Campervan/RV? A: Yes! This is a fantastic way to see the country. You can rent a fully equipped RV through us.

• 👉 Book a Campervan

Q: Where are the best places for a beginner? A:

• Near Kuala Lumpur: Look for sites in Janda Baik or Hulu Yam (River & Jungle).
• Cool Weather: Look for sites in Cameron Highlands or Kundasang (Sabah).
• Beach: Look for sites in Terengganu or Cherating.

3. FACILITIES & COMFORT

Q: Are there toilets and showers? A: Yes. All verified listings on Booktapak indicate their facilities.

• Glamping: Usually have private or high-quality shared bathrooms with hot showers.
• Basic Campsites: Usually have clean, shared seated/squat toilets and cold river-water showers (very refreshing in our heat!).

Q: Is there electricity/Wi-Fi? A:

• Glamping/RV Parks: Usually YES.
• Wild Campsites: Usually NO (or limited to a central hall). We recommend bringing a power bank.
• Tip: Check the amenities list on the specific campsite listing before booking.

• Visit www.booktapak.com.
• Browse our curated selection of campsites and activities.
• Select your preferred option and follow the checkout process.
• Confirm your booking with secure payment.

Absolutely! We welcome campsite owners to list their sites on our platform.

Check out here : https://booktapak.com/be-our-p...

We accept major credit/debit cards and FPX Payment

You can reach us via:
📩 Email: admin@booktapak.com
📲 WhatsApp: +601110034278

bsolutely! BOOKTAPAK offers a variety of adventure activities

You can book here : https://booktapak.com/theme/ad...

Yes! We have a dedicated category for family-friendly camping spots with kid-friendly activities, safe environments, and excellent amenities. Perfect for creating unforgettable family memories.

Yes, we provide a variety of camping gear rental options, including tents, cooking sets, and sleeping bags. This is perfect for beginners or those traveling light.

You can book here : https://booktapak.com/theme/ca...

A campervan is a compact, self-contained vehicle equipped with sleeping, cooking, and storage facilities. It’s perfect for:

• Exploring multiple destinations at your own pace.
• Combining travel and accommodation in one.
• Enjoying the great outdoors with added comfort and convenience.

Most campervans come with:

• Sleeping areas (beds or foldable seats).
• Basic kitchen facilities (stovetop, sink, mini fridge).
• Storage space for luggage and camping gear.
• Optional add-ons like bedding, outdoor chairs, or cooking equipment (depending on the provider).

Check the details of each listing for specific inclusions.

Yes! In Malaysia, a valid Class D driver’s license is usually sufficient to drive most campervans. Always confirm with the provider for any special requirements.

Rental prices vary based on:

• Campervan type and size.
• Rental duration.
• Additional amenities or services.

Visit https://booktapak.com/theme/ca... for the latest rates and promotions.

Yes, most providers require the campervan to be returned in reasonably clean condition. Check the rental terms for cleaning fees if not returned clean.

All campervan rentals come with basic roadside assistance or emergency contact information. Check with the provider for detailed support services.

You can park your campervan at:

• Designated campervan-friendly campsites listed on BOOKTAPAK.
• Public campgrounds with vehicle access.
• Certain rest stops or car parks (check local regulations)

To find the best campsites, explore the BOOKTAPAK Award winners for highly rated and recommended campsites here : https://booktapak.com/booktapa...

Simply visit our platform and explore:

• Popular destinations: Find campsites in Kuala Lumpur, Langkawi, Cameron Highlands, and more.
• Top-rated campsites: Look for sites with high BTRating scores from our trusted ghost campers.

Not all campsites allow pets. However, you can find pet-friendly campsites by filtering your search on www.booktapak.com or checking the campsite details.

Follow these steps:

1. Select your campsite or activity and proceed to checkout.
2. On the payment page, locate the “Enter Promo Code” or “Discount Code” field.
3. Enter your coupon code (e.g., BT5) and click Apply.
4. The discount will be automatically deducted from your total amount.

Only one coupon code can be applied per booking. Ensure you use the one that offers the best discount for your trip.

If your coupon code isn’t working:

• Double-check for typos or expired codes.
• Ensure your booking meets the coupon’s requirements.
• Contact BOOKTAPAK support at +601110034278 for assistance.

Yes, you can use the coupon for group bookings. For codes like BT5, the discount will apply to each lot booked, making it perfect for group trips.

The BOOKTAPAK Campers Club is a membership program designed to reward campers with:

• Exclusive discounts on campsite bookings.
• Priority access to events and special promotions.
• Access to members-only content, including camping tips and guides.
• Invitations to BOOKTAPAK all-year events like meetups, workshops, and camping festivals.

Joining is easy:

1. Visit https://booktapak.com//booktap...
2. Sign up with your email and create an account.

Free Membership: Zero cost and includes basic benefits.

Follow these steps:
1️⃣ Choose Your Date:

• Select the start and end dates for your camping trip.

2️⃣ Select Your Lot Type:

• Browse available options and choose the type of lot that suits your needs (e.g., tent lot, campervan lot, or chalet).

3️⃣ Click Next:

• Proceed to the next page to fill in your booking details

• Personal Information: Provide your full name, email address, and contact number.
• Total Pax (Number of People): Ensure this is accurate to avoid issues during check-in.
• Add any services offered by the campsite, such as equipment rental or meal packages.

• Yes, you can request early check-in during the booking process on payment page
• Campsite owners will review your request and respond via email based on availability.

1️⃣ Review Terms & Conditions:

• Carefully read the campsite’s terms and regulations.
• Tick the “I Agree” checkbox if you accept the terms.

2️⃣ Proceed to Payment:

• Pay securely using your debit/credit card.

3️⃣ Receive Booking Confirmation:

• Once the payment is successful, you will receive a booking confirmation email.

• Double-check your email address during the booking process.
• If you still don’t receive the email, contact BOOKTAPAK support at +601110034278.

Some details can be modified by contacting the campsite owner directly or through BOOKTAPAK support. Changes are subject to the campsite's policies.

1️⃣ Choose Your Date:

• Select the start and end dates for your glamping stay.

2️⃣ Select a Glamping Set/Tent:

• Browse through the available glamping options, such as tents with pre-set beds or unique accommodations like domes.

3️⃣ Choose a Lot:

• Ensure you select a glamping set with the appropriate lot type included. Note that glamping sets do not include a separate camping lot/space unless specified.

4️⃣ Click Next:

• Proceed to the next page to fill in your booking details.

To cancel your booking:
1️⃣ Email: Send an email to admin@booktapak.com with your booking details.
2️⃣ WhatsApp: Message us at +601110034278 and provide your booking information.

• Review the cancellation policy stated on the specific campsite’s page during booking.
• Understand the refund terms, such as deadlines or charges for cancellations.

Some campsites may allow rescheduling instead of cancellation. Contact BOOKTAPAK support or the campsite owner to explore this option.

No-shows are typically non-refundable. It's advisable to cancel in advance if you cannot make it to avoid losing your payment.

Some campsites allow rescheduling due to weather, provided there is an available spot on your chosen date. Cancellations can be made in accordance with the campsite's refund policy (please refer to refund policy in this page) , but they will also incur a BOOKTAPAK booking management fee. 

Yes, please find the video attachment on this page.

BOOKTAPAK does not charge any extra booking or payment fees.

You can always check the latest promotions on our homepage by looking at the recent banner.