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Shared Bathroom
Electricity
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Booking Terms and Campground Regulations
Check-in and Check-out Times:
Check-in time is at 2:00 PM.
Check-out time is at 12:00 PM.
Cancellation and Refund Policy :
Full Refund (100%) : If you cancel your booking more than 7 days before your scheduled check-in date, you will receive a full refund, minus a 15% Booktapak fee.
Partial Refund (50%) : Cancellations made between 7 days and 3 days before the scheduled check-in date are eligible for a 50% refund, minus a 15% Booktapak fee.
No Refund (0%) : Unfortunately, we are unable to provide a refund for cancellations made less than 3 days before the scheduled check-in date.
We understand that unforeseen circumstances can arise, but our refund policy allows us to maintain our campground efficiently. The 15% BOOKTAPAK fee on refunds covers administrative costs.If you need to cancel your booking, please inform us as soon as possible. You can manage your booking through your BOOKTAPAK account or contact our support team for assistance. We will process your refund within a reasonable timeframe.
Rescheduling Policy :
Notice must be made more than 7 days before check-in date
Validity - new date must be within 1 month from the current check-in date
For change of lot : Please cancel the earlier booking and make a new booking for the desired lot, subject to availability. Cancellation policy applies.
By making a booking at our campsite, you agree to the terms of this refund policy. We recommend reviewing your booking details and the policy carefully before finalizing your reservation. If you have any questions or need further clarification, don't hesitate to reach out to us.
Pet Policy:
No pet allowed
Noise Regulations:
To ensure a tranquil camping environment for all our guests, the use of karaoke machines or any loud audio devices is not permitted within the campsite.
Campfire Safety:
Campfires are allowed in designated fire pits only. Please exercise caution and adhere to local fire safety regulations.
Respect for Nature:
We ask that all campers respect the natural surroundings of the campground by refraining from littering and disposing of waste in designated bins.
Guest Conduct:
We expect all guests to treat each other with respect and courtesy. Any disruptive or offensive behavior may result in eviction from the campground.
Safety and Security:
Please be vigilant about personal safety and security during your stay. Lock your tents or cabins when not occupied, and keep personal belongings secure.
Campsite Maintenance:
Please keep your campsite clean and organized during your stay and upon departure. We kindly request that you leave your campsite in the same condition you found it.
Local Regulations:
Please adhere to any local rules and regulations that apply to the area surrounding our campground.
CUSTOMER DECLARATION
I Agree to be FULLY RESPONSIBLE for the SAFETY of myself, my family, and all those under my care while at BALOK HOLIDAY PARK. I will not hold BALOK HOLIDAY PARK accountable or seek compensation for any unforeseen incidents. I also agree to maintain the cleanliness of this place. I will cooperate with BALOK HOLIDAY PARK to ENSURE HARMONY in this area for the comfort of all. I understand and will adhere to the regulations set by BALOK HOLIDAY PARK.
Booking Summary
Terms and Conditions of Online Booking Platform for Campsites in Malaysia
These Terms and Conditions ("Terms") govern the use of the online booking platform (referred to as "Platform") provided by Ranchak Camper Sdn Bhd ("Company"), which facilitates bookings for campsites in Malaysia. By accessing or using our Platform, you agree to be bound by these Terms. Please read them carefully.
1. Booking Process:
2. Booking and Payment:
3. Cancellation and Refunds:
4. Liability:
5. Governing Law:
6. Privacy:
7. Modification of Terms:
8. Termination:
9. Feedback and Complaints:
10. Entire Agreement:
11. Free FCM Membership:
12. Membership Privileges:
13. Data Sharing:
By using our Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our Platform.
For any questions or concerns, please contact us at admin@booktapak.com
Last updated: 18 October 2023